We want you to be completely satisfied with your purchase from The Outpost Level 1313. If you’re not happy for any reason, we offer a hassle-free return and refund policy.
Returns
- Eligibility: You may return any item within 30 days of receiving your order. Items must be in new, unused condition, and in their original packaging with all tags and labels attached.
- Initiating a Return: To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return shipping label and instructions.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective item).
- Refunds: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will gladly replace the item or issue a full refund, including return shipping costs.
Exceptions
The following items are not eligible for return or refund:
- Personalized or custom-made items
- Items marked as “final sale”
- When product is damaged by customer, not by shipping courier handling.
Customer Satisfaction Guarantee
We stand behind the quality of our products and strive to provide excellent customer service. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We are here to help!
